FAQ
Frequently asked questions
How much is shipping?
Standard shipping is a flat €2.99 to destinations currently enabled at checkout. The charge is shown before payment.
Where do you deliver?
Delivery is available only to countries listed in checkout. If your country is not listed, we cannot currently accept delivery orders for that destination.
How quickly do you process orders?
Orders are normally prepared within 1–3 business days. Transit time starts after dispatch.
How long does delivery take?
- United States: 7–15 business days
- Canada: 10–20 business days
- Enabled European destinations: 7–15 business days
Delivery times are estimates and can vary because of carriers, customs, local disruptions, or peak periods.
Will I receive tracking?
Tracking is provided when available. A tracking number can take 2–5 business days after dispatch to begin showing carrier scans.
Do you offer a multi-buy discount on cat toys?
Yes. Add any 2 or more products from the Cat Toys collection and the Play Pair 10% discount is applied automatically at checkout. No discount code is required.
What is your return period?
Eligible items have a 30-day commercial return period. For ordinary change-of-mind returns, return shipping is normally the customer's responsibility. Where the EU 14-day cooling-off right or another mandatory consumer right applies, those rights remain available.
What if my item arrives damaged or incorrect?
Contact us as soon as reasonably possible at petsofharbor@gmail.com with your order details and clear photos where relevant. We will review the issue and provide an appropriate remedy.
How should I choose a product?
Each product page explains what the item is best for, what is included or important to check before ordering, and key safety or care information. You can also use our cat care and product guides.
How can I contact Harbor Pets?
Email petsofharbor@gmail.com or use our contact page.