Returns & Refunds

30-day commercial return period

Eligible Harbor Pets items can be returned within 30 days after delivery. To start a return, email petsofharbor@gmail.com or use our contact form before sending anything back so we can provide the correct return instructions.

For a standard change-of-mind return

• The item should be unused and in the condition received.
• Keep the original packaging and included components where reasonably possible.
• Include your order number or other proof of purchase.
• Return shipping is normally the customer's responsibility unless we state otherwise or applicable law requires a different remedy.

Damaged, faulty, or incorrect item?

Contact us as soon as reasonably possible with your order details and clear photos where relevant. We will review the issue and provide an appropriate remedy. Mandatory legal-guarantee rights remain available.

EU 14-day withdrawal right

If the European Union right of withdrawal applies, notify Harbor Pets within 14 days after you, or a person you designate, receives the final item in the order. You can notify us by email at petsofharbor@gmail.com or through our contact form; no reason is required.

After notifying us, return the goods within 14 days using the instructions provided. You are normally responsible for the direct return cost unless applicable law or Harbor Pets states otherwise. Statutory exceptions may apply to particular goods.

Refunds

For a valid EU withdrawal, refunds are handled within the statutory timeframe and may be withheld until the goods are received or you provide evidence that they were sent back. For commercial returns outside that process, approved refunds are normally initiated to the original payment method within 10 business days after the return is received and reviewed. Banks and payment providers can take additional time to post funds.

Our commercial return policy does not limit mandatory consumer rights that apply to you.

See the full Refund Policy or contact Harbor Pets for help.